Refund policy

At Mobipro, we value customer satisfaction and strive to provide high-quality products. Please read our return and refund policy carefully.

1. Returns

  • Customers can request a return within 7 days of receiving the product.
  • To be eligible for a return:
    • The item must be unused, undamaged, and in original condition
    • It must include all original packaging, accessories, and proof of purchase

2. Non-Returnable Items

We do not accept returns for:

  • Used or damaged items (not due to our fault)
  • Products without original packaging
  • Clearance or discounted items (if applicable)

3. Refunds

  • Once we receive and inspect the returned item, we will notify you of the status
  • If approved, your refund will be processed within 5–10 business days
  • Refunds will be issued via the original payment method

4. Late or Missing Refunds

If you haven’t received your refund:

  • First, check your bank account again
  • Then contact your bank or payment provider
  • If the issue persists, contact us at: mobipropkoffical@gmail.com

5. Exchanges

6. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping charges are non-refundable

7. Damaged or Wrong Items

  • If you receive a damaged or incorrect product, contact us within 3 days of delivery
  • Please provide clear photos as proof
  • We will arrange a replacement